Refund & Return Policy – Hidden Hills Club Disposable

At Hidden Hills Club Disposable, we are committed to providing high-quality disposable products and a reliable shopping experience. Please review our policy carefully before placing an order.

All Sales Policy

Due to the nature of disposable vape products and hygiene-sensitive goods, all sales are final once an order has been processed and shipped. We do not accept returns or exchanges for opened, used, or altered products under any circumstances.

This policy ensures product safety, quality control, and compliance with industry standards.

Eligible Refund Situations

Refunds or replacements may only be issued under the following conditions:

  • The item arrives damaged or defective upon delivery
  • You receive the wrong product or incorrect variant
  • The package is confirmed as lost in transit by the carrier
  • The product is unsealed or significantly compromised before use

All claims must be supported with clear evidence (photos or video) taken immediately upon receipt.

Reporting an Issue

To request a review of your order, you must contact our support team within:

48–72 hours of delivery

Please include:

  • Order number
  • Full name used on the order
  • Description of the issue
  • Photo or video evidence

Failure to report within the timeframe may result in denial of the claim.

Replacement Policy

If your claim is approved, Hidden Hills Club Disposable will, at our discretion:

  • Replace the item with the same product, or
  • Provide store credit of equal value, or
  • Issue a refund to the original payment method (rare cases only)

We aim to resolve all verified issues fairly and efficiently.

Non-Refundable Situations

We do not offer refunds or replacements in the following cases:

  • Customer changes mind after purchase
  • Incorrect shipping address provided by customer
  • Minor cosmetic packaging variations
  • Issues reported after the claim window
  • Products that have been used or partially consumed

Please ensure all order details are correct before completing checkout.

Shipping Delays

While we work with trusted carriers, delays may occur due to weather, customs, or logistics issues. Shipping delays alone do not qualify for refunds unless the package is officially declared lost.

Chargebacks

Unauthorized chargebacks without contacting support first may result in:

  • Order cancellation
  • Suspension from future purchases
  • Requirement for additional verification on future orders

We strongly encourage customers to reach out so we can resolve issues directly.

Customer Support Commitment

At Hidden Hills Club Disposable, we value transparency and customer satisfaction. If something is wrong with your order, our support team will work with you to find a fair resolution as quickly as possible.